Refund policy
RETURN AND REFUND POLICY
You have the right to withdraw from your purchase and request a return within 14 days from the day you, or a third party designated by you, receives the goods.
To exercise your right of withdrawal, please contact us at eshop@tidies.sk within the 14-day period. Please include your order number and the items you wish to return.
RETURN CONDITIONS
Returned items must be in the same condition in which they were received, unused and, where reasonably possible, in their original packaging. You will also need the receipt or other proof of purchase.
Returns must be sent to:
Tidies s.r.o.
Zavarská 10/S
917 01 Trnava
Slovakia
Please do not send goods back without first contacting us. Once your return request has been accepted, we will provide you with return instructions and arrange or cover the cost of the return shipment.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order upon receipt and contact us without undue delay if an item is defective, damaged, or incorrect. We will assess the issue and arrange an appropriate solution at no additional cost to you.
EXCEPTIONS
The right of withdrawal does not apply to goods made to the customer’s specifications or clearly personalised, sealed goods that are not suitable for return for health protection or hygiene reasons if the seal has been removed after delivery, or other goods excluded from withdrawal under applicable consumer law.
For digital content that is not supplied on a tangible medium, the right of withdrawal may cease once delivery has begun, provided that the customer gave prior express consent to immediate delivery and acknowledged the loss of the right of withdrawal.
Items purchased during a sale or promotion may be returned under the same conditions as regularly priced items unless a statutory exception applies.
EXCHANGES
The quickest way to obtain a different item is to return the original item and place a new order after the return has been accepted.
REFUNDS
We will notify you after we receive and inspect your return.
If the withdrawal is valid, we will refund all payments received from you, including the cost of standard delivery. Additional costs resulting from your choice of a delivery method more expensive than our standard delivery method are not refundable.
The refund will be made using the same payment method used for the original purchase, unless expressly agreed otherwise. We may withhold the refund until we receive the returned goods or you provide evidence that the goods have been sent back, whichever occurs first.
The refund will be processed without undue delay and no later than 14 days from the date on which you informed us of your decision to withdraw from the purchase. Your bank or payment provider may require additional time to credit the funds to your account.
CONTACT
For all questions concerning returns and refunds, contact us at: