Frequently Asked Questions
Where do you deliver?
We deliver throughout Europe and to selected international destinations. Available delivery methods depend on your country, parcel size and weight. The available options will be shown during checkout.
How much does shipping cost?
Shipping costs depend on the destination, delivery method, parcel size and weight. The applicable shipping options and prices are displayed during checkout.
Do you offer free shipping?
Yes, free shipping is available in selected countries when your order reaches the applicable minimum order value. The threshold may vary by country and market.
How long will my order take to arrive?
Delivery times depend on the destination and selected delivery method. Most European orders are delivered within several business days after dispatch. You will receive tracking information where available once your order has been shipped.
Can I have my order delivered to a pickup point or parcel locker?
Yes, where this service is available. Depending on your country, you may be able to choose home delivery, a pickup point or a parcel locker during checkout.
Can I change or cancel my order?
If your order has not yet been processed or dispatched, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes or cancellations will still be possible.
Can I return my order?
Yes. Consumers have the right to withdraw from their purchase within 14 days of receiving the goods, subject to the applicable conditions. Please see our Returns & Refunds page for full information.
How do I return an order?
Please contact us before returning your order. Customers in Slovakia and the Czech Republic can return eligible parcels via Packeta using our return service. For other countries, we will provide the appropriate return instructions.
What should I do if my order arrives damaged or I receive the wrong product?
Please contact us as soon as possible and include your order number, a description of the issue and, where relevant, photographs of the product and packaging. We will help you resolve the issue.
Which payment methods do you accept?
Available payment methods are displayed during checkout and may vary depending on your country and currency.
Can I order as a company?
Yes. Please enter your company and billing details during checkout. If you have a specific B2B request or require assistance with a larger order, please contact us.
Are the products shown online in stock?
Product availability is shown on the product page. In exceptional cases, stock availability may change before an order is processed. If this happens, we will contact you.
How can I contact Tidies?
If you need help with an order, delivery, return or product, please visit our Contact Us page.